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FEDERAL PROSECUTOR FOR THE CONSUMER - PROCURADURÍA FEDERAL DEL CONSUMIDOR

PROFECO

   
 

 Tax information - frequently asked questions

LAW, REGULATION, OR NOM - what is the difference?  
 

In Mexico, PROFECO (Prosecutor Office for Consumer Protection) through the Federal Law for the Protection of the Consumer and its new Regulation regulates Consumer Protection. Providers of goods and services that use unilateral Adhesion Contracts must comply with the requirements for those contracts and register them with PROFECO.

If you have a Consumer complaint or problem, contact us and we can assist you.

The following standards require the registration for registering with PROFECO the Adhesion Contracts related to the product or service regulated by the Law and Regulation for the Protection of the Consumer.

ADHESION CONTRACTS required by the Law for the Protection of the Consumer

No.

LAW OR OFFICIAL MEXICAN STANDARD THAT REQUIRES THE REGISTRATION OF THE ADHESION CONTRACT

Object of the Adhesion Contract  

Reference

1

Official Mexican Standard NOM-174-SCFI-2007, Commercial Practices-Elements of Information for the provision of services in general.

(Norma Oficial Mexicana NOM-174-SCFI-2007, Prácticas comerciales-Elementos de Información para la prestación de servicios en general.)

PROVISION OF DYEING, LAUNDRY, IRONING AND SIMILAR SERVICES.

Articles 7, 7 BIS, 10 and 56 of the Federal Law for the Protection of the Consumer

PROVISION OF REPAIR SERVICES AND/OR MAINTENANCE OF VEHICLES.

Articles 7, 7 BIS, 10, 56, 77 and 81 of the Federal Law for the Protection of the Consumer

PROVISION OF REPAIR SERVICES AND/OR MAINTENANCE OF ELECTRICAL OR GAS APPLIANCES OR

Articles 7, 7 BIS, 10, 56, 77 and 81 of the Federal Law for the Protection of the Consumer

PROVISION OF SERVICES FOR SOCIAL EVENTS.

Articles 7, 7 BIS, 10 and 56 of the Federal Law for the Protection of the Consumer

LEASE OF VEHICLES.

Articles 7, 7 BIS, 10 and 56 of the Federal Law for the Protection of the Consumer

PROVISION OF RESTORATION SERVICES AND MAINTENANCE OF REAL ESTATE AND GOODS

Articles 7, 7 BIS, 10 and 56 of the Federal Law for the Protection of the Consumer

2

NOM-179-SCFI-2007, Services for Lending with interest and collateral guarantee.  Published in the DOF on Nov. 1, 2007

(Norma Oficial Mexicana NOM-179-SCFI-2016 Servicios de Mutuo con interés and garantía prendaria.)

LENDING WITH INTEREST AND COLLATERAL

Pendiente de publicación en el Diario Oficial de la Federación

3

NOM-036-SCFI-2007, Commercial Practices - Information requirements for the marketing of funeral services. Published in the DOF on Nov 1, 2007

(Norma Oficial Mexicana NOM-036-SCFI-2016, Prácticas comerciales, requisitos de información and disposiciones generales en la prestación de servicios funerarios)

RENDERING OF FUNERAL SERVICES

Articles 7, 7 BIS, 10 and 56 of the Federal Law for the Protection of the Consumer

4

NOM-122-SCFI-2010, Commercial Practices - Regulatory elements for the commercial distribution and/or consignment of used vehicles.  Published in the DOF on Maand 3, 2010

(Norma Oficial Mexicana NOM-122-SCFI-2010 Prácticas comerciales-Elementos normativos para la comercialización and/o consignación de vehículos usados.)

PURCHASE/SALE OF USED VEHICLES OR USED VEHICLES ON CONSIGNMENT

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

5

NOM-135-SCFI-2006, Commercial Practices – Information requirements for the sale of construction materials.  Published in the DOF on June 28, 2006

9Norma Oficial Mexicana NOM-135-SCFI-2006, Prácticas comerciales-Requisitos de información en la venta de materiales para construcción.

PURCHASE/SALE OF CONSTRUCTION MATERIALS

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

6

NOM-117-SCFI-2005, COMMERCIAL PRACTICES – LEGAL ELEMENTS FOR THE COMMERCIALIZATION OF STANDARD LINES OF FURNITURE AND CUSTOM FURNITURE. Published in the DOF on Jan. 17, 2006

(Norma Oficial Mexicana NOM-117-SCFI-2005 Prácticas comerciales-Elementos normativos para la comercialización de muebles de línea and sobre medida.)

PURCHASE/ SALE OF LINES OF FURNITURE OR CUSTOM FURNITURE

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

7

NOM-071-SCFI-2008, Business Practices - Medical attention band direct payment. Published in the DOF on December 10, 2008

(Norma Oficial Mexicana NOM-071-SCFI-2008 Prácticas comerciales-Atención médica por cobre directo.)

 RENDERING OF SERVICES FOR MEDICAL ATTENTION WITH DIRECT PAYMENT

Articles 7, 7 BIS, 10 and 56 of the Federal Law for the Protection of the Consumer

8

NOM-148-SCFI-2006, Commercial practices – Commercial distribution of companion or service animals, and rendering of services for their care and training.

(Norma Oficial Mexicana NOM-148-SCFI-2008, Prácticas comerciales-Comercialización de animales de compañía o de servicios, and prestación de servicios para su cuidado and adiestramiento)

COMMERCIAL DISTRIBUTION OF ANIMALS AND RENDERING OF SERVICES OF CARE AND TRAINING

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

9

NOM-160-SCFI-2014, Commercial Practices - Regulatory elements for the commercial distribution of new vehicles. Published in the DOF September 02, 2014

(Norma Oficial Mexicana NOM-160-SCFI-2014, Prácticas comerciales-Elementos normativos para la comercialización de vehículos nuevos )

SALE /PURCHASE OF NEW VEHICLES

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

10

NOM-154-SCFI-2005, Fire fighting equipment – Extinguishers – Service of maintenance and recharge. Published in the DOF Dec. 26, 2005

(Norma Oficial Mexicana, NOM-154-SCFI-2005, Equipos contra incendio-Extintores-Servicio de mantenimiento and recarga.)

RENDERING OF SERVICES OF MAINTENANCE AND RECHARGE OF EXTINGUISHERS

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

11

ArtIcle 73 of the Federal Law for the Protection of the Consumer

PURCHASE/SALE OF REAL ESTATE DESIGNATED FOR RESIDENCES

Articles 7, 7 BIS, 10, 56 and 77 of the Federal Law for the Protection of the Consumer

12

Artícle 63 of the Federal Law for the Protection of the Consumer

RENDERING OF AUTO FINANCING SERVICES

Artícle 63 of the Federal Law for the Protection of the Consumer

13

NOM-029-SCFI-2010, Commercial Practices - Information requirements for the provision of timeshare services. Published in the DOF on May 17, 2010 – modifications January 13, 2011 and  March 9, 2012

NOM-029-SCFI-2010 Prácticas comerciales-Requisitos informativos para la prestación del servicio de tiempo compartido. 

RENDERING OF TIME SHARE SERVICES

ARTICLE 64 AND 65 of the Federal Law for the Protection of the Consumer

14 NOM-028-SCFI-2007, Commercial Practices - Elements of information in collectible promotions and/or promotions through raffles and contests. 

(NOM-028-SCFI-2007, PRACTICAS COMERCIALES-ELEMENTOS DE INFORMACION EN LAS PROMOCIONES COLECCIONABLES Y/O PROMOCIONES POR MEDIO DE SORTEOS Y CONCURSOS)

 promotions through raffles and contests  

 

 

 

Federal Prosecutor for the Consumer  is responsible for assisting consumer and suppliers in exercising their rights and complying with their obligations. The Federal Law for the Protection of the Consumer clearly details these rights and obligations and the complaint process.

Federal Law for the Protection of the Consumer

Updated with the last reform published in the DOF on Dec 26, 2019 - effective January 1, 2020

(The Law and its Regulation sold together for $95.00 USD)

New Regulation published Dec. 19, 2019 and the old Regulation is cancelled

 Regulation for the Federal Law for the Protection of the Consumer

 

 

 

LEAND FEDERAL DE PROTECCIÓN AL CONSUMIDOR

FEDERAL LAW FOR THE PROTECTION OF THE CONSUMER

 

 

Nueva Ley publicada en el Diario Oficial de la Federación el 24 de diciembre de 1992

New Law published in the Official Daily of the Federation on the 24th of December of 1992

 

 

Al margen un sello con el Escudo Nacional, que dice: Estados Unidos Mexicanos.- Presidencia de la República"

In the margin a stamp with the National Seal, that says: United Mexican States. Presidency of the Republic.

 

 

CARLOS SALINAS DE GORTARI, Presidente Constitucional de los Estados Unidos Mexicanos, a sus habitantes sabed:

CARLOS SALINAS DE GORTARI, Constitutional President of the United Mexican States, to his inhabitants makes known:

 

 

Que el H. Congreso de la Unión, se ha servido dirigirme el siguiente

That the Honorable Congress of the Union, has seen fit to direct to the me the following

 

 

DECRETO

DECREE

 

 

"EL CONGRESO DE LOS ESTADOS UNIDOS MEXICANOS, D E C R E T A :

THE CONGRESS OF THE UNITED MEXICAN STATES, DECREES:

 

 

LEY FEDERAL DE PROTECCION AL CONSUMIDOR

FEDERAL LAW FOR THE PROTECTION OF THE CONSUMER

 

 

ÍNDICE

INDEX

CAPÍTULO I

CHAPTER I

DISPOSICIONES GENERALES

GENERAL PROVISIONS

 

CAPÍTULO II

CHAPTER II

DE LAS AUTORIDADES

AUTHORITIES

 

CAPÍTULO III

CHAPTER III

DE LA INFORMACIÓN Y PUBLICIDAD

INFORMATION AND PUBLICITY

 

CAPÍTULO IV

CHAPTER IV

DE LAS PROMOCIONES Y OFERTAS

PROMOTIONS AND OFFERS

 

CAPÍTULO V

CHAPTER V

DE LAS VENTAS A DOMICILIO, MEDIATAS O INDIRECTAS

 

SALES TO HOMES, DIRECT OR INDIRECT

CAPÍTULO VI

CHAPTER VI

DE LOS SERVICIOS

SERVICES

 

CAPÍTULO VII

CHAPTER VII

DE LAS OPERACIONES A CRÉDITO

CREDIT TRANSACTIONS

 

CAPÍTULO VIII

CHAPTER VIII

DE LAS OPERACIONES CON INMUEBLES

TRANSACTIONS WITH REAL PROPERTY

 

CAPITULO VIII BIS

CHAPTER VIII B

 

CAPÍTULO IX

CHAPTER IX

DE LAS GARANTÍAS

GUARANTEES

 

CAPÍTULO X

CHAPTER X

DE LOS CONTRATOS DE ADHESIÓN

STANDARD SALES CONTRACT

 

CAPÍTULO XI

CHAPTER XI

DEL INCUMPLIMIENTO

NON-COMPLIANCE

 

CAPÍTULO XII

CHAPTER XII

DE LA VIGILANCIA Y VERIFICACIÓN

OVERSIGHT AND VERIFICATION

 

CAPÍTULO XIII

CHAPTER XIII

PROCEDIMIENTOS

PROCEDURES

 

SECCIÓN PRIMERA

FIRST SECTION

DISPOSICIONES COMUNES

COMMON PROVISIONS

 

SECCIÓN SEGUNDA

SECTION TWO

PROCEDIMIENTO CONCILIATORIO

CONCILIATION PROCEDURE

 

SECCIÓN TERCERA

SECTION THREE

PROCEDIMIENTO ARBITRAL

ARBITRATION PROCEDURE

 

SECCIÓN CUARTA

SECTION FOUR

PROCEDIMIENTOS POR INFRACCIONES A LA LEY

PROCEDURES FOR INFRACTIONS OF THE LAW

 

CAPÍTULO XIV

CHAPTER XIV

SANCIONES

SANCTIONS

 

CAPÍTULO XV

CHAPTER XV

RECURSOS ADMINISTRATIVOS

ADMINISTRATIVE RECOURSES

 

TRANSITORIOS

TRANSITIONAL ARTICLES

 

 

 

 

 

____________________________________________________________________________________

REGLAMENTO DE LA LEY FEDERAL DE PROTECCIÓN AL CONSUMIDOR

REGULATION OF THE FEDERAL LAW FOR THE PROTECTION OF THE CONSUMER

ÍNDICE

INDEX

CAPÍTULO I

CHAPTER I

De las disposiciones generales

General provisions

Sección Segunda

Second Section

Medidas precautorias

Precautionary measures

CAPÍTULO III

CHAPTER III

De la privacidad de la información y de la publicidad

Privacy of information and advertising

CAPÍTULO IV

CHAPTER IV

De la revisión voluntaria de la publicidad

Voluntary review of advertising

CAPÍTULO V

CHAPTER V

De las operaciones inmobiliarias

Real estate operations

CAPÍTULO VI

CHAPTER VI

De la bonificación o compensación

Bonus or compensation

CAPÍTULO VII

CHAPTER VII

De los contratos de adhesión y del Registro Público de Contratos de Adhesión

Adhesion Contracts and the Public Registry of Adhesion Contracts

CAPÍTULO VIII

CHAPTER VIII

Del Registro Público de Consumidores

Public Registry of Consumers

CAPÍTULO IX

CHAPTER IX

Del Registro de Políticas de Compensación por Demoras y Retrasos de Vuelos atribuibles a los Concesionarios o Permisionarios del Transporte Aéreo de Pasajeros

Registry of Compensation Policies for Tardiness and Delays of Flights attributable to the Concessionaires or Permit Holders for the Passenger Air Transport

CAPÍTULO X

CHAPTER X

De las reglas procedimentales

Procedural rules

CAPÍTULO XI

CHAPTER XI

De la verificación y vigilancia

Verification and oversight

CAPÍTULO XII

CHAPTER XII

Del dictamen

The opinion

CAPÍTULO XIII

CHAPTER XIII

De las sanciones

Sanctions

TRANSITORIOS

TRANSITIONAL ARTICLES

 

 

 

 

Federal Law for the Protection of the Consumer and Regulation $95.00 USD


 

 

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